Link11 Expands European Operations with New Customer Excellence Hub in Lisbon

Key Findings

• Link11 is opening a Technical Customer Excellence Hub in Lisbon, Portugal to relocate technical support operations within the EU

• The hub becomes operational in Q4 2026 and will handle majority of technical support for the company's European customer base

• Move directly addresses tightened regulatory requirements including DORA, NIS2, and KRITIS legislation

• Link11 is building an in-house security engineer team rather than relying on third-party providers

• From Q4 2026 forward, all support will be provided exclusively from within EU territory, eliminating third-country risk

Background

Link11 is a European cybersecurity provider specializing in cloud-based network and web application security solutions. The company protects critical infrastructure and enterprise applications from cyberattacks and holds BSI qualification for DDoS protection services. Link11 maintains high compliance standards including PCI DSS, SOC 2 Type 2, BSI C5, and ISO 27001 certifications.

Response to European Regulatory Tightening

European regulators have significantly increased requirements for data sovereignty and operational resilience. DORA, NIS2, and the KRITIS umbrella law now demand that companies providing security services to regulated industries maintain strict data protection and control measures. Link11's Lisbon hub directly addresses these requirements by ensuring all technical operations occur within EU jurisdictions, eliminating complex vetting procedures and third-country risk assessments that previously complicated customer relationships.

CEO Jens-Philipp Jung emphasized that the hub reflects the company's commitment to transparent and reliable positioning aligned with regulated customer expectations.

Strategic European Presence and Talent Acquisition

Lisbon provides Link11 with access to a strong technical talent pool and multilingual capabilities in German, English, and Portuguese. Marc Lamik, Chief Product Officer and newly appointed Managing Director of the Lisbon operations, will lead team development and recruitment. The company has already established a presence in Portugal, making Lisbon a natural expansion point. This approach allows Link11 to reinforce its "service from Europe, for Europe" positioning while strengthening overall European economic resilience.

In-House Engineering vs. Outsourcing Model

Rather than contracting with external providers, Link11 is building its own security engineering team with deep expertise in the company's AI-powered solutions. This approach ensures technical staff understand the nuances of Link11's technology and can provide optimized support. The in-house model contrasts with industry trends toward outsourced support and reflects the company's commitment to service quality for complex security incidents.

Security Benefits for Regulated Industries

Customers in critical infrastructure, financial services, and security-sensitive sectors gain significant advantages from the new hub. Full EU legal framework application eliminates jurisdictional ambiguity and removes risks associated with data processing outside European territory. The 24-hour incident resolution capability ensures continuous protection for time-sensitive security threats affecting essential services.

Sources

• https://hackread.com/link11-is-fully-committed-to-europe-and-is-opening-a-customer-excellence-hub-in-lisbon/

• https://securityonline.info/link11-is-fully-committed-to-europe-and-is-opening-a-customer-excellence-hub-in-lisbon/