Key Findings Link11 is opening a Technical Customer Excellence Hub in Lisbon, Portugal to relocate technical support operations within the EU The hub becomes operational in Q4 2026 and will handle majority of technical support for the company's European customer base Move directly addresses tightened regulatory requirements including DORA, NIS2, and KRITIS legislation Link11 is building an in-house security engineer team rather than relying on third-party providers From Q4 20
