Key Findings Salesforce has revoked all access tokens associated with Gainsight integrations and removed the affected apps from the AppExchange. The incident may have enabled unauthorized access to certain Salesforce customers' data through the Gainsight app's connection. Salesforce confirmed the issue is not due to any vulnerability in the Salesforce platform, but is related to the external connection to Salesforce. Gainsight acknowledged disruptions to features that rely on
